With a combined 22+ years experience in the language industry, our staff provides translations for clients worldwide. At eTranslation Services, we strive for excellence and celebrate diversity. Our team has a shared passion for communication and language. We are flexible and customer-oriented. Our collaborative attitude, professionalism and respect towards our clients lead to our success. We always strive to provide not only the most accurate translations but we also make sure that your customer service experience is first class.
Our vision is to be number one in translations worldwide. We want to be recognized in the translation industry as well as the interpretation industry and to become respected and sought after by new and established clients.
Our mission is to deliver high quality translations and interpretations for both individuals as well as businesses worldwide. We strive to maintain a high level of satisfaction with all our clients.
- Integrity: More than just being honest, we uphold high ethical standards. We hold ourselves responsible for doing an excellent job and strive for giving our clients 100% satisfaction.
- Resourcefulness: We are a solution-driven team; we explore the best options for each of our clients.
- Professionalism: We always represent ourselves in a professional manner.
- Punctuality: Your tasks will continuously be completed on time if not sooner.
Meet the Team
eTranslation Services embraces diversity and our team is multicultural. Our native-speaking translators and interpreters, management staff, sales, marketing, content writers, SEO, customer support, and product development employees are located throughout North America, Latin America, Europe and Asia.
Admin and Operations
Ana J. Pana
Ana’s extensive experience in the translation industry has given a completely new meaning to her being a General Manager. She’s been in the industry for 12 years, first as Project Manager, then as Human Resources Manager before becoming a Senior Executive Manager. As such, she understands language services from a management perspective. She knows what management needs and expects from the staff, and vice-versa.
She has the keen ability to handpick the best native-speaking translators and interpreters for their linguistic and subject matter expertise. Her previous positions have given her valuable insights into how to manage, push, and motivate the team to strive to be the best and provide clients with A-1 service. You’ll be hard-pressed to find someone with more experience in our industry.
Jill has over 6 years’ experience with the LSP industry, starting out as a project manager before moving into Human Resources.
She has a strong work ethic and is a great team player. She’s able to manage our entire freelancer human resources department and is quite an asset to our team.
Senior Project Manager
Samantha has quite an extensive work history in project management. As such, she understands all the ins and outs of managing a translation or interpreting project. She knows how to deal with deadlines and can understand a client’s needs and is able to ensure that all our clients are happy.
Samantha is responsible for all phases of our projects from ensuring it’s properly quoted to delivering on time. Some of her duties includes accurate production of all projects – that they are delivered on time and within budget, in addition to active management of scope, schedule, budget, issues, personnel, risk, communication, and quality.
Charmaine Elaine Frias
Quality Assurance Manager
Charmaine has vast experience with the translation process, executing large translation projects, implementing, and performing quality assurance checks. She comes to us with a strong work ethic and is a great team player.
She has a strong background as a Project Manager in the translation industry. She’s able to manage projects and related specific activities within given constraints of time, budget, and quality.
Gerry has over 10 years’ experience in the language industry, starting out as an Interpreter, then an Interpreting Project Manager and now as our Interpreting Manager.
He manages our day-to-day operations of the Interpretation Department. He troubleshoots our system with users and interpreters as needed. He maintains professional and productive relations with both clients and linguists, reviewing, updating, and verifying quality control procedures as well as administering quality control checks and ensuring the accuracy of information in the system.
Our Project Managers oversee and coordinate all our projects from start to finish – negotiating all aspects of a job with our clients, including rates, deadlines, and other facets of a job.
Project managers understand the tasks at hand, assign them accordingly, and they are in constant communication with the translators, interpreters, and the clients. Our Project Managers have a good relationship with both our global clients and our translators and interpreters.
Professional Translators and Interpreters
Our 1,000+ translators are located worldwide. This means that we will always assign a job to a native speaking translator. For example, a translation into English could be assigned to a translator living in the UK, the USA, Canada, or Australia, depending on which English the client has requested. Our translators strive to provide perfect translations. This means understanding the terminology, local conventions, standards etc. Our translators are experts in legal, medical, marketing, and financial translations just to name a few. They have excellent knowledge of English and their target language.
We have over 4,000 interpreters who are matched to our clients according to the specific subject matter experience, linguistic ability (including the right dialect) and technical skills. We will always select best interpreter to fit your needs. All our interpreters are highly qualified and experienced in their subject matter field.
Sales and Marketing
Business Development Representative
Rudy is a professional specialized in business development, business analysis, client retention and sales in a B2B and B2C environment. He has a wide array of professional experience in the US and abroad. He is passionate about foreign languages and he also has training experience as an instructor in Business and Foreign Languages.
He will go the extra mile to understand and meet the clients’ needs, to increase their satisfaction so that they can return as loyal customers and grow together in our mutual business goals.
SEO and Webmaster
Marlon started his career by taking on a challenge on how to improve the online reputation of a business owner who received bad reviews. He worked on improving his knowledge about SEO and search engine algorithms. He also went through web development courses to understand the technicalities that search engines see.
As an SEO specialist, he has worked in different industries and helped other companies in their SEO needs.
Bernadine’s experience goes back more than a decade ago. Previously, she worked for an international development finance institution, which allowed her to travel and interact with people from different cultures.
Her experiences provide her with a wealth of knowledge and insights into cultural diversity. She writes to inform, engage, and share the idea of the Internet being a useful platform for communicating, knowledge sharing, educating, and entertaining.
As a content manager, Bernadine organizes and oversees online content publication, prepares editorial guidelines and ensures delivery of insightful and interesting articles to fit audience interests and needs.
eTranslation Services is part of the Empire Merchant Group
Our wide array of services includes professional translations, transcriptions, interpretation services, and a wide variety of financing and digital marketing solutions that cater to your needs.