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Top 10 Strategies Small Online Businesses Should Learn from Big ECommerce Businesses

Online businesses are flooding the market today, spurred by the ongoing health crisis that slowed down the world’s mainstream economic revenue generators. With eCommerce on the rise, small business owners need to understand how to take their business beyond the pandemic, with tips from people who began as startups or large companies that are now benefitting from the global reach of online commerce.

But while online commerce is enticing and revenue-generating, it is still essential to learn that not all businesses are fit to sell online.

Types of businesses best suited for the online market

People intending to start a business typically need a business model. A business model is a method outlining how the company can generate revenue to sustain the business. Some traditional business models can adapt to businesses that primarily run via the Internet. Others combine several business models with new online technologies.

For the online market, viable businesses provide a form of knowledge or content that can effectively lower expenses by making their products available online.

What are these types of businesses?

  • Professional services. This type of business fits the online environment since the primary business is information-based and does not require a physical presence. Freelance writing fit this model very well. Freelance writers can accept jobs and deliver them online. Graphic designers can send their finished projects via email or upload them to the cloud. Coaches and consultants can hold one-on-one or group sessions via web conferencing. Translation companies can accept language services projects and upload the translated projects electronically.
  • Digital goods. Businesses supplying digital products are very much at home in the digital environment. Software developers can make their products available online as a direct download. Video production, graphic art, digital photography, book publishing and research companies can customize packages of their products through a paid subscription.
  • Newspapers and magazines fit the online market, as the owners do not need additional production costs using the traditional method. Deadlines do not burden Internet publications because they can publish breaking news and other stories as needed. Writers for online magazines can increase the number of articles they can write instead of having a regular weekly or monthly column. Space is not a problem, so publishers can sell more advertising space.
  • Mail order and catalog businesses are also fit for online commerce, as the business is similar to publishing. Printing product catalogs is expensive due to the high quality of the materials used for their production. By using the online platform to publish the catalogs, the publisher can create more pages, add more product photos, and include more content with minimal expense. The process is faster, and the quality can be controlled. Likewise, it is easier to edit the content, change photos, and fix minor errors by page, which is impossible for hard copies, which requires the reprinting of the entire catalog.
  • In this business, the owner sells products packaged and distributed by another company, with the site owner getting a commission or percentage from the sale.
  • Subscription boxes. This business is more about consumers signing you for a different type of product they want to receive each month. Most of the products are sourced globally, some of them exclusive and rare. Some of the products include wines, books, beauty, coffee, wellness, skincare, clothing, etc.
  • Private labeling and manufacturing. Most small businesses, such as a bakery selling made-to-order homemade baked goods fall into this category.
  • White labeling. In this business model, the company rebrands products made by another manufacturer and sells them as their own, adding a small margin for repacking and distribution.
  • With this business, the wholesaler becomes the intermediary between the manufacturer and the retailer. The retailer controls what to purchase and keep in stock, while the wholesaler takes charge of how much stock to order in advance to have a continuous supply to the retailers.

What advantages does eCommerce offer businesses?

Many business owners, particularly the small and medium ones, are looking at eCommerce as the most viable option. ECommerce does not require huge capitalization. It’s faster to start the business, which requires creating a website to get things going. ECommerce presents several benefits, as well.

Some of the benefits include the following:

  • They stay competitive
  • Reach global consumers
  • Lower investment
  • Lower advertising costs / more advertising options
  • Reduced staffing requirement
  • Savings on rent
  • Better targeting of consumers
  • Personalized selling
  • Budget scaling and optimization
  • Better customer experience

What is the future for online businesses?

With the online environment changing rapidly and the increasing number of websites, online businesses’ future is quite uncertain. People have to deal with the restrictions on YouTube monetization, the end of net neutrality, and digital technology advancements. It is difficult to predict what trends will become more important for online businesses. But here are some of the predictions.

  • Expansion of the use of cryptocurrency to make transactions digital; thus online businesses will have to prepare to accept this currency.
  • Machine learning will expand into customer support and sales, improving business efficiency. Machine learning will focus on speech analytics for customer support, which will improve business and consumer interaction.
  • Spending on online security will increase. As online businesses increase, the threat of break-ins and hacking will remain strong; thus company owners will have to spend more to install better security protocols. This could mean an additional financial burden to small and medium-sized businesses.
  • Personalized marketing will continue to grow as online businesses try to be smarter in reaching individual customers instead of target groups.
  • The sharing economy will be on the rise. The trend is foreseen to move into financial and healthcare services in online services.

Top strategies from big online companies that could help small businesses

Several big online companies enjoy success through the business strategies they implement. Startups, as well as small and medium online companies, could benefit from these strategies.

  1. Customer feedback is vital. It is one of the ways to learn from your customers. With the prevalence of different online platforms, business owners should learn where their customers are and ensure that they can listen and engage with their target audience. Companies should have plans on how to encourage their customers to provide them feedback.
  2. Make customer support a priority. Customers should come first, particularly if you are running a small online business. Customers have so many options available, and they demand that you give them the service they require. If you want to improve brand awareness, you have to keep them happy to remain loyal.
  3. Focus on your niche market. Instead of tapping into various markets, it is more important to stay within your niche market. You started the business. After all, you want to serve a particular market because you have the products to offer, and you understand that market. Instead of trying to serve other markets, look for ways to optimize your products so that you can stand out from the competition.
  4. Provide an unforgettable customer experience. This will ensure that you’ll have more loyal customers, increase traffic, and increase your brand awareness.
  5. Make use of your time efficiently. Time management is critical, particularly if you own a small business since you will be performing various functions. If you do not learn to divide your time to attend to all your tasks, you’re heading for total burnout. Employ the available tools, or possibly automation.
  6. Develop an omnichannel strategy. Customers shop in different places. Use social media platforms to be more flexible and bring your products to where your customers like to shop.
  7. Embrace competition. Competitors will always be there. Keep in mind that you have a product that customers need. Instead of fearing competition, learn what they are doing, and know why they are successful or not.
  8. Focus on your assets. While you are still small, you do not have the influence or the resources to do everything you want. Instead, create achievable goals using the resources that you have right now. To boost your marketing, think about improving your SEO, discover the merits of email marketing, and make continuous updates to your website.
  9. Create a team. It is difficult to run an online business alone. Build a team to handle specific tasks. Offload some of the tasks that you are doing so you can concentrate on growing the business. Provide fresh content, and make technology, your friend.
  10. Be organized. This tip may seem mundane, but you cannot get things done if you are not organized. Focus on the things you are supposed to do. Outsource staff to handle other tasks. Build a network you have people to consult with during crunch times.

Starting an online business is a passion. It is a commitment. Therefore, it is essential to ensure that it will become a success. Use these tips are your starting point to establish your business and learn more from your experience and the experience of more experts.

Serve more online customers through website localization – Partner with us!

Once you launch your online business, you are open to local and global customers. Increase your chances for business success by localizing your website. Our localization experts here at eTranslation Services work with more than 200 languages. We’ll help you reach more customers by having your website speak to them in their own language. Let us discuss your requirements. You can reach us by phone at (800) 882-6058. You can also email us at [email protected].


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